Privacy Policy

We collect information necessary to provide professional automotive diagnostic equipment and services:

• Personal Information: Name, email address, phone number, business name, and professional credentials
• Business Information: Company details, workshop location, automotive specializations, and equipment requirements
• Billing Information: Billing address, payment method details (processed securely through encrypted systems)
• Technical Information: Device information, IP address, browser type, and website interaction data
• Professional Requirements: Vehicle makes/models you service, current equipment, and training needs

Your information is used exclusively for legitimate business purposes in the automotive equipment industry:

• Order Processing: Fulfilling equipment orders, arranging delivery, and providing installation services
• Technical Support: Providing equipment support, troubleshooting assistance, and software updates
• Professional Services: Delivering training programs, equipment consultation, and technical guidance
• Communication: Sending order updates, technical notifications, and industry-relevant information
• Business Development: Understanding equipment needs and improving our automotive diagnostic solutions
• Compliance: Meeting automotive industry regulations and equipment certification requirements

We implement industry-standard security measures to protect your information:

• Encryption: All sensitive data is encrypted using SSL/TLS protocols during transmission
• Secure Storage: Personal information is stored on secure servers with restricted access
• Access Controls: Limited employee access on a need-to-know basis for business operations
• Regular Audits: Periodic security assessments and system updates to maintain protection
• Professional Standards: Compliance with automotive industry data protection standards

We use cookies and analytics tools to improve your experience on our website:

• Essential Cookies: Required for website functionality, shopping cart, and account access
• Analytics Cookies: Help us understand how visitors use our site to improve equipment information
• Preference Cookies: Remember your settings and automotive equipment interests
• Marketing Cookies: Show relevant automotive equipment advertisements (with your consent)

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

We may share information only in specific circumstances:

• Service Providers: Trusted delivery partners, payment processors, and technical service providers
• Equipment Manufacturers: For warranty claims, technical support, and product updates
• Legal Requirements: When required by law, court order, or regulatory authorities
• Business Protection: To protect against fraud, unauthorized access, or legal claims

You have several rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to business requirements)
• Portability: Receive your data in a portable format
• Marketing Opt-out: Unsubscribe from marketing communications at any time
• Account Control: Update your account preferences and communication settings

We retain your information only as long as necessary for business and legal purposes:

• Account Information: Maintained while your account is active plus 7 years for business records
• Order History: Kept for warranty support, service records, and tax compliance
• Technical Support: Equipment service history maintained for ongoing support needs
• Communication Records: Professional correspondence retained for service continuity

CarPro operates primarily in Rwanda with regional automotive industry partnerships:

• Data is primarily processed and stored within Rwanda
• Equipment manufacturer communication may involve international transfers with appropriate safeguards
• All international transfers comply with applicable data protection laws
• Regional automotive industry partners maintain equivalent privacy standards

This privacy policy may be updated to reflect changes in our business practices or legal requirements:

• Material changes will be communicated via email or website notification
• Continued use of our services constitutes acceptance of policy updates
• Previous versions are available upon request for reference
• Regular reviews ensure compliance with automotive industry standards